FAQ's
1. What is sylaar.shop?
sylaar.shop is an Indian Direct-to-Consumer (D2C) online shopping platform offering high-quality home, lifestyle, and everyday utility products at affordable prices, delivered across India.
2. How do I place an order?
Simply browse our website, add the products you want to your cart, and proceed to checkout. Enter your shipping details and choose a secure payment method to complete your order.
3. What payment methods do you accept?
We accept:
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UPI / Net Banking
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Debit & Credit Cards
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Wallets
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Other secure online payment methods
(Cash on Delivery may be offered on selected products if available)
4. How long will it take to receive my order?
Orders are typically processed within 1-3 business days and delivered within 5-9 business days, depending on your location and courier service availability. Delivery timelines may vary during festivals or high-volume periods.
5. How can I track my order?
Once your order is shipped, you will receive a tracking link via email or SMS. You can use that link to track your shipment status in real time.
6. Do you offer returns or refunds?
Yes, we offer an easy return and refund process for eligible orders. For full details, please review our Refund & Return Policy Page.
7. What if I receive a damaged or incorrect product?
If you receive a defective or wrong item, please contact us within 48 hours of delivery with unboxing video proof, and we will assist you with a replacement or refund.
8. Can I cancel my order?
Orders can be canceled before they are shipped. Once shipped, cancellation is not possible. Please email or call customer support immediately for cancellation assistance.
9. Do you deliver outside India?
Currently, we only ship within India.
10. How can I contact customer support?
You can reach our support team Monday to Saturday between 10:00 AM - 6:00 PM.
📞 +91 9510484103
📧 sylaar.shop12@hotmail.com